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FAQ

What are the bags made from?

Throughout our design process we responsibly sourced materials which are beautiful on the inside and out. We love our amazing world and want to keep it that way so our collection uses sustainable material made from 100% recycled plastic bottles, biodegradeable silicone and Vegan textured stamped leather.  Full details for each of our products can be found on the product page or email us at hello@lapochette.co with any questions.

 

What size will I need for my kit?

This would depend on your workout / class type. Our Wet Bag pouches are designed to hold kit and equipment for ‘hot’ studio classes or ‘wet’ sports, whereas our Sweat Bag is more roomy and could also hold training shoes or equipment. Full dimensions for each of our products can be found on the product page or email us at hello@lapochette.co with any questions.

 

Are all the products waterproof?

The Wet Bag pouches are fully waterproof, their lining chamber resisting moisture to a rate of 3000mm of water pressure when sealed correctly.

 

What is the difference between waterproof and water resistant?

Our Wet Bag pouches are waterproof, and provide sustained protection from water. Our Sweat Bag and Anywhere Everywhere pouches are water resistant and prevent water penetration to a certain level, not completely impervious to water penetration, but able to stand limited exposure to precipitation.

 

How do I wash my La Pochette product?

The  Wet Bag and Sweat Bags are machine washable at 30˚. Do not bleach, tumble dry, iron or dry clean. Our Anywhere Everywhere pouches and wristlets are hand wash only, easy to wipe clean with gentle cleanser.

 

How sustainable are they as a product?

We made a conscious decision to ensure we take a sustainable approach to all aspects of our brand and the product develop process was no exception. The Wet Bag pouches and Sweat bag material is made from 100% recycled fibres. Our Anywhere Everywhere collection is made primarily from Biodegradable TPU with Vegan textured stamped leather trims and our Wristlets from poured silicone to ensure no waste is created in production.

 

What is your refund policy?

We hope you love your La Pochette purchase but if you do need to return something have a look at our returns policy here.

 

Can I exchange my La Pochette for a different size or style?

We are unable to directly exchange a product but you can return and purchase the correct item, please take a look at our full returns policy here.

 

How do I return an item for refund?

You can return your item/s by post. The delivery note that came with your parcel has clear instructions of how to do this. Please complete the returns section of the delivery note with the details of the items you are returning and enclose the note with your returned parcel. Please always include a daytime telephone number and your email address in case we need to contact you about the return. If you no longer have your delivery note, please email us at hello@lapochette.co.

 

Make sure your items are securely wrapped and send your return to: La Pochette Returns, Exact Abacus, Unit 2 Hillridge Road, Martland Park, Wigan, WN5 0LS

 

Parcels are returned at your own cost, and we strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned. Our full returns policy can be found here.

 

How long before my return is processed?

We will process a valid refund without delay and in any event not later than 14 days after the day we receive the returned goods. Our full returns policy can be found here.

 

Can I return the bag if I have used it?

We hope you love your La Pochette purchase. If for any reason you are not completely satisfied, you can return any item within 14 days of receipt provided that the products are returned in perfect condition.  Perfect condition means that the item is unused and free from any marks. Please see our full returns policy for returns relating to faulty goods here.

 

Do you do extended returns over holiday period?

Any extended returns period over holiday periods will be advertised on site and confirmed at checkout if the purchase qualifies.

 

Do you ship outside the UK?

We deliver worldwide excepting the following countries: Afghanistan, Algeria, Angola, Anguilla, Antigua And Barbuda, Argentina, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Sint Eustatius and Saba, Bosnia And Herzegovina, Botswana, Brazil, British Indian Ocean Territory, Brunei, Burkina Faso, Burundi, Cambodia, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Congo, The Democratic Republic Of The, Cook Islands, Costa Rica, Cuba, Curaçao, Côte d'Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea Bissau, Guyana, Haiti, Heard Island And Mcdonald Islands, Honduras, Hong Kong, Iceland, India, Indonesia, Iran, Islamic Republic Of, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Democratic People's Republic Of, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Liechtenstein, Macao, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mexico, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Norway, Oman, Pakistan, Palestinian Territory, Occupied, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Qatar, Republic of Cameroon, Russia, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Samoa, Sao Tome And Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Solomon Islands, Somalia, South Africa, South Georgia And The South Sandwich Islands, South Korea, South Sudan, Sri Lanka, St. Vincent, Sudan, Suriname, Swaziland, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, United Republic Of, Thailand, Timor Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, United Arab Emirates, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands, British, Wallis And Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.

 

How long does delivery take and how much will it cost?

Delivery and associated costs depend on your location. We offer a rapid next day service for the UK. For full delivery information see our full details on delivery here.

 

Is return shipping free?

Parcels are returned at your own cost, and we strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned. Please see our full returns policy for returns here.

 

Can I track my order?

You will receive an email from our fulfilment partner letting you know your new purchases are on their way to you with tracking details.

 

Can I change or cancel my order once it has been placed?

Yes, other than for personalised products, in respect of all products bought online you have a legal right to change your mind within 14 days of receipt and receive a refund (as set out below). Full details can be found in our returns policy here.

 

Do you deliver to PO Boxes?

At present we do not deliver to PO Boxes.

 

Can you ship to multiple addresses?

At present we are unable to ship to multiple addresses within one order, separate orders must be placed. We recommend you use our Quick Shop option and create an account for the quickest checkout process when doing multiple orders.

 

What about duties and taxes?

Associated costs for delivery depend on your location. We offer a rapid next day service for the UK. For full delivery information see our full details on delivery here. 

 

Do I need an account to place an order?

No, you can check out as a guest. Setting up an account will speed up checkout process on subsequent visits.

 

What forms of payment do you accept?

We accept the following methods of payment on the La Pochette website: Amazon, AMEX, Apple Pay, Mastercard, VISA, Paypal, Maestro and Shopify Pay. We do not accept cheques, cash or payments over the phone.

 

For information on Klarna, please see more details on our Klarna FAQ Page

 

Can I choose the currency I pay in?

You can choose the currency you wish to view onsite and pay in by selecting from the drop-down currency menu located on the top bar.

 

I’ve forgotten my password?

Please follow the instructions on the page to reset your password. If you need further help, please contact us at hello@lapochette.co.uk

 

I have a discount I would like to use - how do I apply it?

Any discounts can be applied at checkout. They will appear on your final summary of purchase and show the amount discounted off your transaction.

 

Do you wholesale?

Yes. If you would like to talk to us about becoming a La Pochette stockist, please email Rachel Brandrick r.brandrick@lapochette.co

 

How does a sweat bag differ from a gym bag?

Most people know that gym bags are bulky and inconvenient ways to carry gym kit and are usually large enough to carry all of your gym clothing, equipment and more. Whether you're storing your gym kit in your gym bag or your designer work bag, our Sweat Bags offer a beautifully aesthetic alternative to plastic bags. Due to its antimicrobial properties, the function-led design allows your kit to remain fresh for longer. You no longer have to worry about smelly gym clothes!

 

What could I fit in my sweat bag?

Your Sweat Bag, while lightweight and compact, is spacious enough to fit everything you need for an intense workout. The streamlined and minimalist design includes a roomy central compartment and a smaller compartment on the front for your essentials, such as anActive Face Mask. For those who like to walk after their workout or prefer to change at home, yours may be the perfect place for yourworkout accessories (we recommend aresistance band orSmartRope). Our Sweat Bags were created with versatility in mind, so use yours as your life demands. 

 

Can I put shoes in my sweat bag?

Instead of storing your shoes in a Sweat Bag, try one of our La Pochetteshoe boxes which are designed to keep trainers and gym shoes separate from the rest of your kit. These offer all the perks of a sweat bag with a rigid design suitable for trainers and spin cleats – as well as an additional zippered compartment perfect for gym clothes or accessories. Our shoe boxes are also beautifully designed and make the perfect storage that you will want to showcase in your home. No more holding on to shoe boxes ‘just in case’.

 

How often should I clean my sweat bag?

The antibacterial design of our Sweat Bags allows your kit to stay smelling and feeling fresher for longer.  However, our Sweat Bags andWet Bags are machine washable at 30˚ and can easily be thrown in with a regular load. Wash them as and when needed. 

How do I look after a sweat bag?

Our Sweat Bags are designed for life, so get ready to embrace hassle-free fitness. Simply hang up to air between uses, wipe off any marks and put it through the washing machine when you feel it needs some TLC. 

Prevent damage by keeping your Sweat Bag away from sharp objects and surfaces, and store it safely in your larger gym bag for when you need to keep it out of sight. 

 

Can I use my sweat bag as carry on luggage?

Your Sweat Bag can easily adapt to become an additional compartment within your regular carry on luggage, but we also recommend trying one of our Anywhere Everywhereclear pouches for toiletries and other essentials. Airport-approved, they offer a design-focused and beautiful alternative to clear plastic bags. They’ll also save you from burst shampoo bottles erupting all over your neatly packed belongings. Pair with our convenienttravel bottles for complete peace of mind.

 

Are sweat bags antibacterial?

Our Sweat Bags feature an antimicrobial coating that isolates bacteria and prevents smelly gym clothes from affecting your day. The coating also reduces odours and stains to keep your kit as fresh as possible for as long as possible. Rest assured that you no longer have to worry about being that person in the office whose bag smells like a gym changing room. 

 

Are sweat bags waterproof?

Our Sweat Bags are water-resistant rather than waterproof. They’re splash-resistant and are more than suitable for damp and dirty gym clothes and humid changing rooms, but not for soaked clothes or full submersion.


For a completely waterproof bag, browse our range of effortlessly sophisticatedWet Bagswhich offer waterproof protection up to depths of 3 meters. They’re are also perfect for storing wet swimming costumes after visiting the hotel pool on short business trips.